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Privacy Policy

Gels by Fliss Academy

Last updated: 13.03.2026

Gels by Fliss Academy ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, purchase our products or services, or interact with us.

This policy is written in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Gels by Fliss Academy is the data controller responsible for your personal data.

Business name: Gels by Fliss Academy
Address: 143 Reculver Road, Herne Bay, CT6 6PD
Email: fliss@gelsbyflissacademy.co.uk

If you have any questions about this Privacy Policy or your personal data, please contact us using the details above.

2. The Information We Collect

We may collect and process the following types of personal information:

Information You Provide to Us

When you interact with our website or services, you may provide:

  • Name

  • Email address

  • Phone number

  • Billing and delivery address

  • Payment information (processed securely by third-party payment providers)

  • Booking or service details

  • Any information you provide when contacting us

Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address

  • Browser type and version

  • Device information

  • Pages visited and time spent on our website

  • Website usage data through cookies and analytics tools

3. How We Use Your Information

We use your information for the following purposes:

To Provide Products and Services

  • Process orders and bookings

  • Deliver products

  • Provide training or services

  • Manage payments and invoices

Customer Communication

  • Respond to enquiries

  • Provide customer support

  • Send booking confirmations or order updates

Marketing

If you opt in, we may send you:

  • Marketing emails

  • Promotions and special offers

  • News and updates about Gels by Fliss Academy

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails.

Website Improvement

We analyse website usage to improve our services, user experience, and website functionality.

4. Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

  • Contract – to fulfil orders and bookings

  • Consent – for marketing communications

  • Legitimate interests – to improve our services and website

  • Legal obligation – for accounting and regulatory requirements

5. Sharing Your Information

We do not sell your personal data.

However, we may share information with trusted third-party providers that help us operate our business, such as:

  • Payment processors

  • Email marketing platforms

  • Website hosting providers

  • Booking or scheduling systems

  • Delivery and logistics companies

These providers only process data as necessary to provide their services and are required to keep your information secure.

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, including:

  • Legal, tax, and accounting requirements

  • Customer service and record keeping

When data is no longer required, it will be securely deleted or anonymised.

7. Your Data Protection Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate data

  • Request deletion of your data

  • Object to processing in certain circumstances

  • Restrict processing

  • Request data portability

  • Withdraw consent for marketing at any time

To exercise any of these rights, please contact us at [Insert email address].

8. Cookies

Our website may use cookies to improve functionality and analyse website traffic.

Cookies may be used to:

  • Remember user preferences

  • Analyse visitor behaviour

  • Improve website performance

You can manage or disable cookies through your browser settings.

9. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.

10. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices or content of third-party websites.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised "Last updated" date.

12. Complaints

If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection.

Website: https://ico.org.uk

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